Calls

[Painter2]

I can’t make or receive calls 

[Katie_B]

Hi @Painter2. 

Welcome to the EE Community. 

Are you abroad?

Are you connected to a network?

Speak soon, 

Katie

[Painter2]

No I’m not abroad I am in Scotland 

connected to network by 4g

[Katie_B]

Thanks for confirming @Painter2. 

What happens when you try to make a call?

Katie

[Painter2]

It automatically cuts off

[Katie_B]

Hi @Painter2. 

Does this happen in one location?

Have you been able to check the area using the Network Status Checker?

Katie

[Painter2]

Yes I checked network status and that’s fine.

only started happening today 

[Katie_B]

Thanks for checking @Painter2. 

Are you aware if anyone else is experiencing the same?

Katie

[Painter2]

No 

[Katie_B]

Hi @Painter2. 

I would recommend reporting this to our technical care team by giving us a call on 0800 079 8586 free from any landline or provider. 

The team have account access and can take a further look at this for you.

Katie