09-01-2023 12:52 PM
I can’t make or receive calls
09-01-2023 01:08 PM
Hi @Painter2.
Welcome to the EE Community.
Are you abroad?
Are you connected to a network?
Speak soon,
Katie
09-01-2023 01:14 PM
No I’m not abroad I am in Scotland
connected to network by 4g
09-01-2023 01:28 PM
Thanks for confirming @Painter2.
What happens when you try to make a call?
09-01-2023 02:01 PM
It automatically cuts off
09-01-2023 02:03 PM
Does this happen in one location?
Have you been able to check the area using the Network Status Checker?
09-01-2023 02:55 PM
Yes I checked network status and that’s fine.
only started happening today
09-01-2023 02:59 PM
Thanks for checking @Painter2.
Are you aware if anyone else is experiencing the same?
09-01-2023 03:00 PM
No
09-01-2023 03:10 PM
I would recommend reporting this to our technical care team by giving us a call on 0800 079 8586 free from any landline or provider.
The team have account access and can take a further look at this for you.
