07-09-2023 05:33 AM
Hello, I am in Mexico and have been since July. When I arrived in Mexico I bought a Mexican sim card and have been using that day to day. Periodically, I pop my UK sim back into my phone to check for messages. I did this on Saturday and it said I had a voicemail, so I went to listen to my voicemail and it wouldn't let me listen, saying I had call barring on?!? As far as I am aware I haven't put call barring on and only a few weeks ago, when I last switched over to my UK sim, I was able to listen to a voicemail and call my bank in the UK. For some reason I can no longer do this. I've tried to switch the call barring off for "All outgoing calls" and "All incoming calls" but it won't let me, it says "Failed to read data. Call barring rejected." Any ideas on what I can do about this? I will be in Mexico until December and would like to fix the problem before then. Many thanks
07-09-2023 08:06 AM
Thanks for coming to the community.
Is the SIM card pay as you go or pay monthly?
Speak soon.
Leanne.
07-09-2023 08:14 AM
07-09-2023 08:17 AM
Thanks @ramblingrudd
If you log into your My EE account, do you have any outstanding payments at all?
Leanne.
07-09-2023 08:27 AM
07-09-2023 08:29 AM
Do you have a spend cap active? @ramblingrudd
Calls would be chargeable in Mexico and if you have reached the Spend Cap limit this could be related.
Leanne.
07-09-2023 04:14 PM
07-09-2023 04:24 PM
Hi @ramblingrudd,
Yes, your spend cap will reset on your billing date.
Please see How Do I Set Up and Manage Spend Cap? for help with making changes to your cap.
Hope this helps. 🙂
James
07-09-2023 04:29 PM
07-09-2023 04:41 PM
Hi @ramblingrudd,
To view your extra charges in the My EE app, please select your plan from the Plans and subscriptions tab, followed by View your allowances.
James