21-01-2023 08:15 PM
I cannot connect to EE WiFi Auto network on London underground.
I selected EAP method SIM as instructed by your online guide, and I keep getting Authentication Problem error.
See below screenshots:
22-01-2023 10:06 AM
Hi @sgolubev,
Welcome to the EE Community. 🙂
Please get in touch with Customer Care so our Technical Support Team can take a look at this issue for you.
They'll be happy to help.
James
22-01-2023 10:13 AM
Hi James, I did and they were not able to help 🙂 referring me to the same page https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...
22-01-2023 10:47 AM
Please get back in touch with Technical Support and let them know you're still experiencing the same issue. They should be able to raise a ticket with their support team for you.
22-01-2023 11:41 AM
The agent already contacted technical support during my call, and they've sent a link to an outdated Virgin Media article 🙂
22-01-2023 01:23 PM
They'll be happy to take another look at it if you get back in touch @sgolubev
22-01-2023 04:16 PM
Do they have an email? I don't want to wait another 25 minutes on the line to be told to read the outdated manual.
22-01-2023 04:29 PM
You can chat online at ee.co.uk/contact-ee.
Hope this helps. 🙂
24-05-2023 02:38 PM
I'm having the same problem! For 3 months now no connection on underground
24-05-2023 02:43 PM
I've literally did everything, system reset, clear cache, forget WiFi and nothing has changed, very frustrating
