Hi I paid my bill twice

[Olidog67]

Hi I paid my bill on Friday and Monday EE took a payment out. Can I get a refund?

[Christopher_G · Accepted solution]

Hi @Olidog67 

Welcome to the community.

If you make a payment manually when there's a Direct Debit set up, it is likely to go through again. If you speak to our Mobile Care team, they can look into a refund for you. If you prefer, the money will sit as a credit on your account and pay towards the next bill.

Chris