Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hi I paid my bill twice

Go to solution
Olidog67
Visitor

‎27-06-2023 08:19 AM

Hi I paid my bill on Friday and Monday EE took a payment out. Can I get a refund?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Christopher_G
EE Community Support Team

‎27-06-2023 10:28 AM

Hi @Olidog67 

Welcome to the community.

If you make a payment manually when there's a Direct Debit set up, it is likely to go through again. If you speak to our Mobile Care team, they can look into a refund for you. If you prefer, the money will sit as a credit on your account and pay towards the next bill.

Chris

View solution in original post

1 REPLY 1
Go to solution
Christopher_G
EE Community Support Team

‎27-06-2023 10:28 AM

Hi @Olidog67 

Welcome to the community.

If you make a payment manually when there's a Direct Debit set up, it is likely to go through again. If you speak to our Mobile Care team, they can look into a refund for you. If you prefer, the money will sit as a credit on your account and pay towards the next bill.

Chris