Authentication Problem on EE Auto WiFi in London underground

[sgolubev]

I cannot connect to EE WiFi Auto network on London underground.

I selected EAP method SIM as instructed by your online guide, and I keep getting Authentication Problem error.

See below screenshots:

 

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[James_B]

Hi @RJ461,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support so a member of the team can run through some diagnostics with you.

They'll be happy to help.

James

[thombe]

Hi, did you get a solution to this, as I too now have this issue? Its very odd, when it worked before, and I can't seem to make any settings work.

Ben

[Katie_B]

Hi @thombe. 

Have you been able to speak with our technical care team regarding this?

Katie

[thombe]

Hi Katie, no, I haven't, as i'm 'fairly sure i'll be put on hold and end up getting similar answers to those before. As this person who posted has the issue I had, I thought i'd wait to see what the solution was from them, rather than go through it all and struggle to find someone who understands, which is usually what happens with a technical issue.

I do appreciate  you asking me, its just I am not confident in a quick solution.

[Katie_B]

Thanks for confirming @thombe. 

Our technical care team are in the best position to look into this further. 

The team have account access and can complete full diagnostics. 

Katie 🙂

[thombe]

Hi, well I managed to resolve it.
I have a Nokia X20 which is dual sim, i recently swapped one of the sims, and had inadvertently put my EE sim in the other slot.
So when I tried swapping the slots, it all went back to working. If you have a dual sim phone, this may well be worth trying.

Ben

[Christopher_G]

That's great, @thombe. Thanks for sharing this, hopefully it will help someone else with the same problem in future.

Chris