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why do incoming calls on my mobile keep going to voicemail

lesnorman
Explorer
 
20 REPLIES 20
Chris_B
EE Community Star
EE Community Star

@lesnorman   Is that all calls ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
lesnorman
Explorer

no just my wife trying to reach me

OldSchoolTech
Established Contributor
Established Contributor

hi @lesnorman 

please refer to @Chris_B advice regarding possible call-blocking.

kind regards, OldSchoolTech

@lesnorman   Have you accidentally blocked her number on your device?   If you’ve done thiis this is what will happen. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@OldSchoolTech   It’s nothing to do with call ring time  the call is going straight to voicemail. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
OldSchoolTech
Established Contributor
Established Contributor

hi @Chris_B 

thanks for clarification. (i'll remove "how to extend ring time" guide from this thread) and hopefully, @lesnorman will give us feedback about his issue.

as you indicate he may have accidentally blocked his contact's telephone number. from memory, this is very easy to do on later android phones, which have an internal call-blocking feature (i think)?

unfortunately, my pixel 4 (android 13) died on me last week at work, so i cannot verify this "internal call blocking" feature. of course, there are various call-blockers also available on google playstore he (may) also have installed.

hopefully, he'll post back on this forum, and let us know 👍

kind regards, OldSchoolTech

 

bristolian
EE Community Star
EE Community Star

Does your phone show signal indicators when incoming calls fail?

trubex
Visitor

Just some

Christopher_G
EE Community Support Team

Hi @trubex 

How long have you had this problem for? Have you tried restarting your phone?

Chris