since few weeks on new S23 ultra -poor signal network - constantly cutting off

[greg8080]

Upgraded few weeks ego - new S23 Ultra - and since first day poor signal - 1 bar only, network cutting off all the time. I can see 5G only few second - checked internet speed in all my area B77 in and autdoor and max 50Mb/s  most of checks 4-8 Mb/s. when i upgraded have been told EE-our best speed - unlimited broadband. I have only that EE internet in my home.... i cant set up Router mobile - never 5Ghz only 2.4 Ghz and still cutting off. Checked all settings network - reset , checking preference network- still max 1 bar signal and network cutting down. It was better in my old S20 FE 5G.  Whats happed with EE ? Thats true its technical issue in new S23 ULTRA ? in all networks a lot of issue with poor signal and no internet conection. What i can do ???? 

[Katie_B]

Good morning @Galaxycoder. 

I am sorry to hear you are experiencing some problems with your signal. 

Does this occur in one specific location? if yes, do any known problems show on the EE Network Status Checker?

This coverage checker will also show your area and what you should expect for 4G and 5G both indoors and outdoors. 

Speak soon, 

Katie

[Kbajwa101]

I have the same issue, it's an issue I have noticed this with Samsung devices.

I have two EE sims and when placed one in the S23 ultra and the other in another device, next to each other.  The S23 ultra will have at least 2 bars less signal then the non Samsung device.

[bristolian]

Different phones measure the received coverage differently, this can even occur between different SW builds of the same device. 4G/5G can further complicate the issue beyond the 4 layers of 4G service.

Does the S23 have any service issues, beyond the perception of less bars?

[Galaxycoder]

I have a Huawei P20 pro that I had on EE before tge S23 Ultra and it was
the best smartphone I have ever had, even better than the S23 Ultra.

I would always get full signal bars on that.
The Huawei camera is also the best low light camera of any of them.
The P20 pro is also the perfect size.