sim card without service

[vitiok70]

Hello, who can help me? In iPhone 13 today I activated sim in esim. After in the settings, I accidentally removed the physical sim, and the esim was automatically removed as well. I tried to activate esim again, but since the physical sim is out of service, I cannot receive the pin code via sms to activate the sim. How to reactivate the physical sim card? Thanks

[Christopher_G]

Hi @vitiok70

Welcome to the community.

You will need a replacement SIM card either ordered over the phone or you can pick one up in your nearest store.
Chris

[vitiok70]

Thanks

[vitiok70]

Hello. I went to the EE store and they replaced my sim card. OK. But I have another question, how do I get the QR code for switching to esim? And the code is valid forever, so can I always activate esim? Thanks

[Jon_K]

Hi @vitiok70.

Did the store replace your physical SIM or did they give you an eSIM?

Jon

[vitiok70]

they replaced my physical sim

[Jon_K]

Thanks @vitiok70.

You can get an eSIM code in your My EE Account, calling 150, or going to your local EE Store.

Jon

[vitiok70]

well, I ordered the replacement of the esim card in mi ee at the cost of £1.50. will it be the QR code?

Yes, still. Yesterday evening I activated esim through the pin code received by sms, after removing the physical sim card from the phone and at the moment I am using esim.

[Jon_K]

That's right, @vitiok70, an eSIM will be on a QR code.

Jon

[vitiok70]

Yes, I came home from work and found the envelope from EE, with the esim's QR code. Now the last question so that I don't make any more mistakes, as I mentioned in the previous messages, esim already works on my phone, do I still need to do some manipulations? do I need to register the QR code somewhere? or leave it for other moments when I need it.......? Honestly, I don't really understand and I don't want to lose the physical sim card again or lose the esim. Thank you for your understanding, and I await a clarification on the given topic.