Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

signal issues since work carried out in Romford

paulturbo
Contributor
Contributor

‎27-01-2023 04:58 PM

since EE have carried out recent work in the rm7 area code and apparently its completed.its now gone down hill. not the same no more, I have called ee, I have told them but here I am I'm now posting my issue on here... anyone else here in this area code experiencing the same fault. before the work was carried out it was pretty perfect no complaints, now at my home address is like I'm back on 3 network again and I left them to join ee. so please fix it

0 Helpful
8 REPLIES 8
bristolian
EE Community Star
EE Community Star

‎27-01-2023 06:15 PM

In what way is your coverage "not the same"?

0 Helpful
paulturbo
Contributor
Contributor
In response to bristolian

‎27-01-2023 06:22 PM

Internet lags or fails to connect. call bars gone from once upon a time was 4 bars now only 1 to 2 bars. that's what I meant

0 Helpful
bristolian
EE Community Star
EE Community Star

‎27-01-2023 06:28 PM

Are you using a 5G phone?

It's possible that your phone is trying to connect to a perceivably weaker 5G carrier, than a 4G one that you feel is stronger.

The coverage bars are only an indicator, and "only 1 to 2 bars" are still bars - you've not mentioned any problems making or receiving calls so I presume that's not an issue.

0 Helpful
paulturbo
Contributor
Contributor
In response to bristolian

‎27-01-2023 06:39 PM

Internet connection is lousy comparing to before the work carried out. I don't have 5g phone only 4g Samsung s10+ . which as I've stated,  before said work the 4g was great.  now it's slow or lags or don't load some times.  calls are hit and miss. some are slightly affected some area not. but as I've stated,  before they're was not any issues now they're is. and it's crap like 3 went so I left them. 

0 Helpful
Christopher_G
EE Community Support Team
In response to paulturbo

‎28-01-2023 08:15 AM

Hi @paulturbo

If you pop your postcode into our coverage checker and hit 'check status', you'll be given an option to report a problem if we're not already aware of it. That way our network team will look into the performance of the network in the area.

Chris

paulturbo
Contributor
Contributor
In response to Christopher_G

‎28-01-2023 10:49 AM

hi thanks. I've done this just now. let's see if it can be resolved. I'm annoyed as when I first reported the issue on the phone to EE customer services the lady called 'Wendy' after we finished chatting then sent me her email address saying, if the issue persists after this report please let me know. I've emailed her twice now and she's just ignored me both times. Nice service a. this is why I'm now on here moaning to which I didn't want to do. 

0 Helpful
paulturbo
Contributor
Contributor

‎31-01-2023 06:29 PM

Well an update since reporting it again... for some reason I'm told there is no issues in my post code but there clearly was to me since said work was carried out... last few days it's working pretty decent again. 3 to 4 bars on 2g for calls. and 4g is working better so clearly it was an issue that was over looked on the first time I reported it as soon as I reported it for 2nd time some thing has changed for the best. so at this moment I'm time I'm happy to say I'll stop moaning.... thank you EE 😊 

0 Helpful
Christopher_G
EE Community Support Team
In response to paulturbo

‎01-02-2023 07:57 AM

Thanks for the update and for sticking with it, @paulturbo. I'm glad it seems to have improved for you and hope it stays like that. 🙂

Chris

0 Helpful