call-text- no signal issues with new EE sim cards previously BT sim

[penglais28]

new to EE and its not gone great - i have an iphone 13mini for info hubby iphone12 - previously we had BT broadband and sim package - switched to EE sim and kept BT broadband (had 1/2 price offer for 6 months after speaking to person at BT) but the BT sim deal changed to EE sim - new sim cards arrived and had lots of issues - last week i lost signal called tech help off hubbys mobile which had a signal - thought it was sorted but today both mobiles have no signal for texts calls we have wifi but obviously i want to speak to EE but cant call as no signals - any help appreciated

[Leanne_T]

Hi @penglais28

Welcome to the community.

Are you able to check the postcode on our coverage checker?

If you select the 'check status' button, it will let you know if we're aware of any problems in the area where you have no signal showing. 

Leanne. 

[penglais28]

Hi Leanne i used skype on my laptop and spoke to EE technical guy for 35 mins and our signal is back on now i did put our post code in and it said engineers onsite but i had not been told about this - our mobile signal been off since early this morning and came back while i was chatting to the tech guy - hopefully after speaking to EE i asked them to drop an email if planned maintenance will effect our signal... this is 2nd time last maintenance was 27/1 and today 31/1 - just hope it all been sorted now

[Leanne_T]

Thanks for coming back an letting me know, fingers crossed this is all sorted for you now @penglais28

Have a lovely evening 🙂

Leanne.