new to EE , now i have weak phone signal and mobile data is very slow

[Yoshii]

Hi 

I am new to EE and the new 5g sim card is giving me problems. Downstairs the phone signal is very weak and the data is just as bad. I have to travel upstairs to get a better phone and data signal 

What can I do?

It is a new 2 yr contract and not sure if i have 14 days cooling off rights as this was bought instore

[Chris_B]

@Yoshii      No network will guarantee a signal indoors and this can not get you out of a contract.   But what’s the signal like outside?  

[XRaySpeX]

@Yoshii : Have you checked the Network Status Checker there and reported your problem via that link?

You have no statutory 14-day cooling-off period if you bought from an EE Store. Other retailers are more likely to have a more flexible returns policy.

[bristolian]

Are you able to make & receive calls OK? The signal bars on your phone screen are only a rough indicator of service, WiFi-calling is a good solution anywhere you have indoor coverage problems.

[Chris_B]

@XRaySpeX    If that signal isn’t good enough outside the property then @Yoshii does have the right to return the device and terminate the contract.  

[XRaySpeX]

Yes, @Chris_B , but that's not the 14-day cooling-off period but the inalienable right to return faulty goods under the Consumer Rights Act. I never said or implied anything to deprive the OP of his statutory Consumer Rights. He solely asked about the 14-day cooling-off period to which I replied.

[Chris_B]

@XRaySpeX  But seeing as I was trying to find out what that signal was like outside to give the correct answer and then to inform @Yoshii  that the 14 day cooling of period doesn’t matter and is totally irrelevant to this as it’s a network issue and under the T&Cs the contract can be terminated if that network signal is none usable outside.   But I never got the chance to even explain that.     Thanks 

[XRaySpeX]

@Chris_B : Then take it up with the OP not me. I can't help it that the OP is not answering you. Basically it was needless for Post 5 to tag me.

[James_B]

Hi @Yoshii,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having signal issues in some parts of your home. Do you have access to WiFi at home?

James

[Yoshii]

Thanks
Outside its better but no 5g in my area, 3 and Smarty networks are rubbish in my area too. Sky mobile is better than signal I have now.
Grateful that i can call via wifi calling but i need both