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new to EE , now i have weak phone signal and mobile data is very slow

Yoshii
Investigator
Investigator

‎27-06-2022 05:55 PM

Hi 

I am new to EE and the new 5g sim card is giving me problems. Downstairs the phone signal is very weak and the data is just as bad. I have to travel upstairs to get a better phone and data signal 

 

What can I do?

It is a new 2 yr contract and not sure if i have 14 days cooling off rights as this was bought instore

0 Helpful
13 REPLIES 13
Yoshii
Investigator
Investigator
In response to XRaySpeX

‎28-06-2022 02:30 PM

I did try network checker but my phone is a redmi note 10 5G and it could not find my phone.
0 Helpful
Yoshii
Investigator
Investigator
In response to bristolian

‎28-06-2022 02:31 PM

Cheers
Grateful for wifi calling 🙂
0 Helpful
Yoshii
Investigator
Investigator
In response to James_B

‎28-06-2022 03:02 PM

hi
Yes i have good old virgin wifi which helps out
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Yoshii

‎28-06-2022 03:11 PM

Hi @Yoshii,

 

I'm happy to hear you're able to use WiFi Calling at home.

 

James

0 Helpful