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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3724 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2979 Views
  • 0 replies
  • 5 Helpful

Outdoor Network Coverage

Hi Leanne I work with a collection of businesses, land owners, and remote communities in the outskirts of Bridgend, where network reception is poor, both indoors and outdoors. I'd be happy to engage with you on how outdoor network coverage may be imp...

ayazaali by Visitor
  • 328 Views
  • 1 replies
  • 1 Helpful

Unusable connection

Hello, I've recently paid for a week of access to EE wifi as the home I'm staying at has poor connection. I am not in a rural area I am in the middle of a city, The connection I've paid for constantly drops or doesn't let me connect, when it does all...

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spring88 by Visitor
  • 385 Views
  • 2 replies
  • 2 Helpful

Re: Temporary Mobile Network Boosters

Hi, can you help please. I am part of an event team preparing for a green field event next May 18th on the Hertfordshire/Buckinghamshire border.We will need good data service for POS and ticketing and services on site.I have run tests at the location...

MartN by Explorer
  • 459 Views
  • 3 replies
  • 0 Helpful

New mobile

I’ve just placed an order for a new phone, the question is this, do EE have a Network checker app like O2 do, so that if I have a weak or no signal I can check via the app where’s there a fault with the mobile  network. 

robh661 by Established Contributor
  • 390 Views
  • 3 replies
  • 2 Helpful

Mobile data not working

For around 2 days now, my phone keeps coming up with a message saying “no sim available” and then my signal will not work until I turn my phone off and on again. This morning I tried the same but it just stays as no sim available. I have contacted Ap...

Queengem by Visitor
  • 429 Views
  • 2 replies
  • 2 Helpful

Wifi Calling Problems

Following on from the outage last week starting 31.7.24, is anyone else still having issues please? Strong WIFi signal as I use it to work from home but the WIFi Calling is awful, never had a problem with it before last week. Now, I can't have a conv...

Linda1968 by Investigator
  • 324 Views
  • 1 replies
  • 0 Helpful

Loss of signal

Looking for help for my sons IPHONE 15.We got it in May so it is new.  The last 2 weeks it has had permanent loss of service and can only be used with wifi.  The loss of signal continuously drains the battery also.

Kaydenr2 by Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Resolved! 5G stops working

Can I ask why my iPhone 13 with 5G connectivity does not work. I have to wait for my 4G to be able to use it. 5G is meant to be better connectivity than 4G so why do I have to wait when I have 3 bars of service with my 5G?

agribble by Investigator
  • 768 Views
  • 8 replies
  • 1 Helpful