The EE Community

WiFi Pro Booster not getting a signal

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working....

EE Android PAYG mobile phone stopped receiving SMS messages

13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...

Upgrade and free gifts

Just upgraded to the Galaxy S25+ and am eligible for the two free gifts, watch and buds pro. Does anyone have website to be able to claim these gifts. I have tried in the EE app which I found previously but cannot seem to find it now. Many thanks.

Haven't received my Xbox GamePass activation details

I added an Xbox Bundle to my account. I recieved the console and my £70 game card but no gamepass activation details yet. The ee.co.uk/Xbox is showing nothing to activate. Any suggestions?

No update on job application

Hi,I applied for a role in one of your stores over a month ago and I'm yet to hear anything back and my application still says 'In Progress'.I noticed a week or two back that the job has been completely relisted with new posting date and everything s...

Hi im posting on behalf of my employer. We are trying to request a reference

BT Hybrid Connect not working with EE

Recently transferred from BT to EE. BT Hybrid Connect was working along with BT Hub but since transfer has been flashing red ie no 4G signal ? I've tried to reset, switch off and on again etc  but I'm not even sure if it's meant to work on the contra...

Meta Quest 3 Bundle Xbox game pass and other bolt ons HELP

Hello one and all, I have checked the website and it seems to be a common problem with these bundles with no clear instruction on how to redeem the bolt ons.i ordered the Quest 3 bundle and got the headset and Xbox controller but no passes as promise...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Unable to link sim to my account

I’m having the same issue with my pay monthly sim, I’ve submitted my information and it’s telling me it’s wrong when I know it isn’t