No service abroad

[esta04]

I spent £15 so I can use my phone ‘as normal’ when i’m away - as long as i’m I. the EU I should be able to get 4g, service and wifi when ever. It started off fine but all of a sudden I now have no service at all - I paid for it to last up until the 27th. September so it should still be working. 

What do I need to do? 

[Katie_B]

Hello @esta04. 

When purchasing the Roam Abroad Pass did you also activate roaming by texting ROAMING to 150?

You will need this active to be able to use your pass. 

Speak soon, 

Katie

[bristolian]

When you say "it started off fine", does this mean you received a welcome text message on arrival abroad, and have been connecting to a local network since?

That would suggest your roaming is active if so, and connecting to a different local network would be a usual first check.

Your billing add-on is a separate thing to having the roaming facility, which is free.