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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5933 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7037 Views
  • 0 replies
  • 6 Helpful

Re: No internet despite full 5G

i have the same issue as the original poster. Sometimes my signal is showing full 5g and i cannot connect to anything that requires internet. In central london and areas near my work where most days i have no issues. its usually when ive been connect...

Obvious Hardware Throttling

We install LTE receivers for our clients in very rural areas and have recently come across several installations using EE SIMs where the download speed is not matching the signal strength. The speedtests at the router wired are peaking up to 40Mbps f...

Ha30bu

Hello, my SIM card has not worked for about 3 weeks and my English is very bad and I don't know what to do to restart it. Because I only have an ID card and no passport, I still can't get help from the ee store 

Mast on small holding

Hello, We have an 11 acre small holding near Hailsham, East Sussex. Our rural area has very poor mobile reception. Looking at the options for renting land for a tower. Is this something EE would be interested in?

AdeC by Visitor
  • 357 Views
  • 2 replies
  • 1 Helpful

Resolved! Losing signal

I have the IPad Pro 2022 , when leave it for a few hours and then go to use it there is no internet connection, just a spinning wheel . I turn it off and back on and it’s back to normal, just a bit annoying.

Johngee8 by Investigator
  • 685 Views
  • 8 replies
  • 0 Helpful

Not registered on network

Since around beginning of November I have no mobile signal indoors, getting a message ‘Not registered on network’ when trying to make a call.WiFi calling appears to work.If I walk about 100 metres away from the house, then I can get a variable signal...

DRW14 by Visitor
  • 711 Views
  • 2 replies
  • 1 Helpful

Do EE have severe congestion in LE3 on 4g/5g?

I have on coverage checker indoor and outdoor 4G.It used to be consistent round the clock speed in the 100s even indoors.Now on 4g, in the early hours of the morning I get 115mbps (on essentials plan), and all seems well.However afternoon and evening...

chrcolk by Skilled Contributor
  • 846 Views
  • 4 replies
  • 7 Helpful

Re: Incoming calls go straight to voicemail.

This is happening to me too. It started a few days ago, and I have checked everything on my iPhone. Tried to call EE, but after waiting nearly half an hour in a queue with appalling “ music” I gave up. Then wasted another half hour trying to find a w...

PJT53 by Investigator
  • 1577 Views
  • 7 replies
  • 3 Helpful