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Resolved! Payment taken but no confirmation or device received

Hello,I placed an order 3 days ago for a smart hub 4g device (mobile internet) under a monthly contract (domiciliation 50£) and paid directly £150 upfront for the device. The money has been taken from the bank instantly but I haven't received any con...

BenLola by • Investigator
  • 1039 Views
  • 6 replies
  • 1 Helpful

Resolved! Incorrect WIFI Password On Smart Hub Plus

Hi Team!I'm now set up on the new EE, Smart Hub Plus set up yesterday - but I've got an intermittent fault with it - it keeps kicking me off wifi saying "INCORRECT PASSWORD" - has anyone else had this error and if so how did they get it fixed? it's v...

mirrors90 by • Skilled Contributor
  • 2911 Views
  • 14 replies
  • 3 Helpful

EE store txt but I didn’t order anything

Hello I’ve just received a txt saying ;Thanks for your order placed on 11/07/2025. Your sales order number is (order number). We'll message when your order has been dispatched, with tracking details.but I’m not even with EE and I haven’t ordered anyt...

Pairing with Hub with EE App issue

I had already got my devices paired with the EE App and had been problem free for a couple of months, but recently I got an error every time I tried to manage my devices in the app. Eventually I uninstalled and re-installed the app. When I came to at...

Barmy by • Established Contributor
  • 23 Views
  • 1 replies
  • 0 Helpful

Port Forwarding

Evening all, I have been advised to forward my ports in relation to a Eufy Homebase 2 to establish a better connection with the Eufy doorbell.I was advised to change to the belowTCP port 80, 443 and UDP port 65535.Can anyone advise how I change to th...

CraigB22 by • Contributor
  • 512 Views
  • 2 replies
  • 0 Helpful

Z Fold 7 Waiting room/shipping updates

Ordered 9th July, black 512fg versionFor those doing the same let us know of any shipping movements, are you excited, what configuration you got and so on. My says already dispatched in tracking lol. I wish, Thanks

Lawtq by • Established Contributor
  • 60 Views
  • 3 replies
  • 0 Helpful

Eufy E340 video doorbell connection problem

I have recently purchased a Eufy E340 video doorbell, but can't seem to connect it to my Smart Hub SH32B.I've tried connecting to the 2.4Ghz Wi-Fi, but it still won't connect.Has anyone else had the same problem, and have a solution? Thanks

tjturpin by • Investigator
  • 58 Views
  • 5 replies
  • 0 Helpful

Spam gaurd

I cancelled the spam gaurd duo £2 a month a few months back and gone on today an see I’m still being charged for it yet it has cancelled as it no longer says suspect scam calls now

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Women's Euros watch parties

As proud sponsors of the Home Nations football teams, EE isn’t just cheering from the sidelines. We’re stepping up to help young girls handle the pressures they face online. Recent research shows how ...

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Win a signed Home Nations team football shirt

Thanks to our partnership with The FA, you have the chance to win a Home Nations Women’s team football shirt signed by the players. Plus, if you're an EE One customer you get two draw entries, doublin...

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Stream Mode with EE

When it’s time to kick back and catch up on your favourite show, the last thing you need is your WiFi connection putting on a glitchy performance. We launched WiFi Enhancer to help prioritise your con...

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Everyone needs a squad

Growing up online isn’t always easy. Football gives girls the tools for life, making growing up with social media easier. It provides a network that can help teenage girls cope with the pressures of s...

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