Weeks of poor coverage and dropped callls

[Haiderh25]

I check the coverage checker and it says I have good coverage for my iPhone 13, yet I still get dropped calls, patchy calls and poor connection. I even went into the shop in Hitchin as I couldn’t get through on a call.

They said we have a mast problem. Why doesn’t this show on the coverage checker??

[Chris_B]

@Haiderh25   Are you clicking the check status tab on that page or just clicking check coverage tab on that same page ?

Have you also enabled on your iPhone “Prevent Lock To End Call”. You’ll find this in Settings>Accessibility>Touch.  If you enable this is will stop the side button from ending the call this is a new feature of iOS 16 as many a dropped call was actually via human interaction and this button. 

[bristolian]

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@Haiderh25 wrote:

They said we have a mast problem. Why doesn’t this show on the coverage checker??

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The online tool serves two functions:

"Check coverage" predicts the usual service in the given location, "Check status" searches for known faults & issues in the location, with further options to "report a problem" and "get updates"

Do other EE users in your location also have similar problems? Any network issues would affect all users indiscriminately & regardless of device type.