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WiFi and data signal down?

Sjholmes86
Visitor

‎23-09-2022 10:12 PM

Have had issues in Surrey area all day, no WiFi or signal whilst out and about. Has there been reports of this or when this may be fixed?

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎23-09-2022 10:33 PM

WiFi is just a connection between your phone and a broadband router, it's independent of EE's mobile network.

If your phone isn't showing a signal indicator in areas where it normally would, you can select "check status" on the online coverage tool - which also has the option to "report a problem" if necessary.

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XRaySpeX
EE Community Star
EE Community Star

‎24-09-2022 12:18 AM

Which router or WiFi hotspot are you getting your WiFi from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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