Warwick poor 5g connection
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06-01-2024 05:37 AM
In warwick the 5g connection is dropping in and out. Any ideas?
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06-01-2024 09:17 AM
Hi @Jak_888
It might just be a poor network area.
You can also check EE network status checker here;
https://coverage.ee.co.uk/coverage/ee
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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06-01-2024 10:16 AM
Is this a recent problem? Can you explain what you mean by your connection "dropping in and out" - are you having problems using mobile data, or with voice calls?
Or is your phone dropping to 4G coverage?
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06-01-2024 01:56 PM
If this is a one off problem, it may be an issue with the local network or you may have poor coverage. The EE coverage checker should be able to assist you with this.
Another reason, may be how 5G works, due to its higher frequency than other technologies, 5G sometimes does not work very well indoors or in built up areas, as the signal does not penetrate concrete or steel very well.
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06-01-2024 02:00 PM
@samgoodfield512 wrote:
Another reason, may be how 5G works, due to its higher frequency than other technologies, 5G sometimes does not work very well indoors or in built up areas, as the signal does not penetrate concrete or steel very well.
This is complete nonsense. Both 4G & 5G services operate on high bands and low-bands.
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06-01-2024 02:18 PM
My point is, generally a 5G connection uses 3.5Ghz, I know that many networks, EE included use MIMO and use multiple Bandwidths to provide the service. 4G connections are nearly always a lower bandwidth so 4G connections generally have a larger coverage and are able to penetrate structures, whereas the higher frequency that 5G generally use struggle to.
Research suggests that EE use: 20 MHz,15 MHz and 5MHz for 4G connections and 10Mhz, 15Mhz and 80Mhz for 5G connections. Early 5G base stations used only the 3.5Ghz band, whereas newer base stations use all 3 bandwidths enabling better coverage.
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06-01-2024 02:30 PM
Your post is misleading & incorrect on several levels, and is not helping the original query in this thread.
@Jak_888 I suggest disregarding the misleading advice and responding to the other posts if you still need help.
@samgoodfield512. By all means start a new post of your own if you want to query EE's frequency use and deployment. Happy to help there.
