Very poor signal - can we request a tower?

azumirm212
Contributor
Contributor

‎10-11-2024 05:35 PM

I live in an area with extremely poor signal although nearby are a vodaphone, three and O2 tower. Is there any way to request that EE either rent space on a competitor's tower or build one locally? I'm missing a lot of calls and when I do get through, they can't hear me sometimes. I'm stuck in a 2 year contract so I can't back out. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎10-11-2024 06:20 PM

Hi @azumirm212 

EE does not guarantee coverage everywhere unfortunately. Do you have a landline internet, can you access EE WiFi calling service.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎10-11-2024 07:37 PM

Unfortunately for yourself, this isn't something you can "request" as such - new network rollout is driven by various factors, but WiFi-calling is always available for resolving indoor coverage issues. It sounds like a good solution in your case.

You can also use the myEE app to log areas of poor coverage to ensure these are fed into the planning process.

0 Helpful