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Unable to make or receive calls

KateL-15
Explorer

‎08-10-2024 12:13 PM - last edited on ‎08-10-2024 01:14 PM by

I am two days without a mobile.  I cant make or receive calls.  All routes to BT and EE instruct you call phone numbers.  I need to speak with an agent please.  Texts are not going out.  WhatsApp and Skype are working.  Is it possible someone could email me please.  I cant afford to use eg Skype just now because it is too expensive and the wait time is >20 mins.  I have turned the mobile off and again a number of times.  The link requesting a call back is not working because I cant receive calls, same with 150 RETRY, and I am going around in circles for two days now.  I dont have access to another phone

 

Kate Langley 

0 Helpful
3 REPLIES 3
KateL-15
Explorer

‎08-10-2024 12:14 PM

I am two days without a mobile.  I cant make or receive calls.  All routes to BT and EE instruct you call phone numbers.  I need to speak with an agent please.  Texts are not going out.  WhatsApp and Skype are working.  Is it possible someone could email me please.  I cant afford to use eg Skype just now because it is too expensive and the wait time is >20 mins.  I have turned the mobile off and again a number of times.  The link requesting a call back is not working because I cant receive calls, same with 150 RETRY, and I am going around in circles for two days now.  I don't have access to another phone

 

Kate Langley 

0 Helpful
Peter_W
EE Community Support Team

‎08-10-2024 02:25 PM

Good afternoon @KateL-15, welcome to the EE Community!

I've just moved this over to its own thread so we can make sure you get the best replies possible.

I appreciate this must be a really tough situation too, and I definitely want to make sure we do our best to point you in the right direction for getting things sorted. 

When you look at the signal bars on your phone, is there a connection showing along with a 4G / 5G indicator?

Also when you're using WhatsApp and Skype, is this over a home WiFi Connection, or mobile data (e.g. 4G).

Peter

XRaySpeX
EE Community Star
EE Community Star
In response to KateL-15

‎09-10-2024 01:21 AM

@KateL-15 : If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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