Terrible signal - no improvement in sight

trinity956 · ‎11-05-2024

I moved 10-7-23 and since that day I have no way of calling, txt or using the internet inside or outside my property. I have bt wifi so i have this turned on. However I have found that since that time no matter where I go in my area I get a poor signal. surrounding city is a poor signal, and pretty much everywhere I go the signal is poor. I have tried putting in a new EE sim card, not E sim that I current have that was an operator advice and this was poor. I have tried refreshing my EE E sim that is poor. In November i changed phones to iphone 15 thinking that might help my problems but no change on a brand new phone. poor outside and poor inside. I have called up three times about this issue and each time I am told I am between two cell towers and there is no reason it's like that it must be me, get a new sim to replace your old one. Well I used to get a full signal at my old address. I was there today and couldnt even get a txt to send from that location. I pay 36 quid for a useless contract which has remained useless pretty much from July 23. However today going to a location that I used to have a fantastic signal to find 1 bar and nothing happening frustrating. I am disabled and was trying to txt husband to pick me up but I couldnt call him. I really want to leave as I cannot rely on your services any more. You have provided me nothing for the last 12 months.
My question is why are we all getting a poor signal. Most of my area have left EE because of the poor signal. Why where there was a good signal has it dropped to nothing. Meanwhile we're being told there is nothing wrong yet nothing gets done. I have 5 months of this left. Today I topped up pay and go Asda pay and go sim that is laods better value, and at least allows me to make a call or text when I need. Hence if this issue remains I won't stay. I have been with EE for 13 years. make matters worse you make us write formally or expect us to call? I am done with calling - considering if I was not connected to wifi I wouldn't be able to call you....or is that your plan?

bristolian · ‎21-07-2024

@ClicketyClack wrote:

fact, technical team told me there was only 1 5g tower in my area and in fact, most 5g customers are connected and are using the 4g network rather than EE's 5g.

I don't believe that frontline CS have access to any performance metrics that could give weight to the highlighted bit.

It's true to say that, whilst every network site carries 4G service and that is the base layer, 5G is not present in every location. The proportion of sites that are 5G-NR equipped does vary geographically.

yjasnes · ‎25-07-2024

Well out of sheer frustration I found your comment, I am trying to run a business and my bills are in high £200 and for last 5years I would be with no business if it wasn't for wi fi calling, that's only way my clients can call me on my mobile whenever at office/ home.

I don't live in n the middle of nowhere ( I wish) and if I cross a road it's 5g 10x bars and no problem my side of the road 😞 no improvement over so many years coverage is simply not changing.

Additionally Laughable coverage when on clients sites across London especially city of London

Joke is on me, I feel your frustration periodically checking for improvement but EE is not interested well I am month away from all contracts to expire so it will be bey bey from my business account.