Terrible coverage in central Windsor

[_anon]

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Hi,

Is anyone else getting terrible data coverage in their town centre? In central Windsor (Berkshire) I regularly have no data connection, just an exclamation mark next to the signal icon on my Google Pixel 5. Is this due to buildings (a castle?), proximity to a railway or anything else? Or too many people connecting to too few masts? It's a real problem given that paying for parking on RingGo needs an internet connection.

Ultimately would a different network be better, or are they sharing the same kit?

Thanks

[Jm1416]

How come all other networks get reception? Are you saying bad people only use EE? 😂

[Jm1416]

Hi, yes I have checked the network status checker and it says 'you will get excellent coverage indoors and out". 

Clearly this isn't the case and hasn't been for months. I wondered if it was my handset but everyone I know on EE has the same problem even when showing full bars 4g signal. 

[Leanne_T]

Hi @Jm1416

If you select 'Check Status' on the coverage checker, this will show any reported problems and you can sign up for updates from the network team. 

Leanne. 

[natwalton]

yes there shows no issues lol. this has been a problem for atleast the last year. it's like a dead spot. 

[Jon_K]

Hi @natwalton 

Have you reported this as an issue on the status checker?

This would notify our network teams of an issue in the area.

Jon

[LWH]

Good suggestion Jon_K,

I have just done so. But I have already had a number of conversations with technical support and this is what I have received. 
Do I have grounds to exit my contract early as this is a ridiculous issue. 

 

[natwalton]

Hi Jon 

no, how can i report it when the status tracker shows it's all good?

[Katie_B]

Hi @natwalton. 

There should be an option to report any unknown issues. If you don't see this please try clearing cache and cookies or try another browser. 

Please let us know how you get on,

Katie 🙂

[natwalton]

HI @Katie_B 

No there is no option for me to do that, i have cleared cache, and tried a different browser. 

[Katie_B]

Thanks for trying @natwalton. 

Please give us a call on 150 and our technical care team will be able to log this for you. 

Katie