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Community Activity
All-rounder contract, with EU roaming, suddenly stopped working in Cyprus
I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...
Why do I need £20 spend cap to use my contract aboard?
I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...
Roaming
I checked my plan and it says I have free Roaming in Norway and can use my allowance same as here. I then clicked to set up Roaming and followed the instructions. I was then messaged saying I was set up for roaming but it would cost £2.59 for 24 hour...
5g modem - 3rd party hardware
I need a 5G data solution for remote working. I have two slow fixed FTTC line with static IPs for work, using load balancing. However the bandwidth is insufficient to allow high quality video and audio work for two workers. I would like to switch the...
No Network. Selected network (EE) not available
I switched to EE about a month ago. Very regularly, at least 5 times a day (sometimes much more) I get a notification saying "No network. Selected network (EE) not available". This happens whether I'm at home or out and about. Sometimes I have to put...
New customer sim only
So I ordered a sim only last night as I’m joining as a new customer I entered all details then got message saying we need some more details we will call you in 48 hours. But received a email as well saying successful order and will update when dispat...
Changes to the sim only plans/tariffs
Hello, I am not a fan of the new plans that EE has switched to. It feels like I am paying for more and receiving less.Previously in the Full Works plans you would receive 3 smart benefits now you only receive 1. Hopefully, EE will revert to the old s...
Netflix added then immediately removed from my add-on
So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...
Netflix cancelled
Hi it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...
Unable to set up wifi enhancer
HelloI've recently joined EE broadband and I've opted in for the wifi enhancer for game and work mode. I've got wifi 7. When I log into the app it gives me the option to set up the wifi enhancer, but when it gets to where i run the ping optimiser, it...
