Sim only wifi

Gary290264
Visitor

‎24-04-2025 03:08 PM

Hi . Im on sim only and no matter where i go i can only get 2g.  

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎24-04-2025 03:20 PM

Hello @Gary290264 ,

Welcome to the community,

Sim only is not wifi, wifi is to do with broadband.

What phone do you have and how old is it? There is no 3G, so if your phone is not capable of 4 or 5G then it will revert to 2G, 3G has been switched off.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎24-04-2025 06:23 PM

@Gary290264  Just to check when you say sim only.    If you text UPGRADE to 150 what is the return message 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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