EE Roaming - Unable to make ir receive calls when roaming

[RajanM]

Unable to make ir receive calls when roaming. Tried all options i.e. increasing the spend cap, changing Network Manually. Disabling WiFi calling ☹️

[Chris_B]

@RajanM   Did you text ROAMING to 150 before you left the UK to have roaming enabled on your account?   Does the device show it’s connected to a network ? 

[bristolian · Accepted solution]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.