Sim not working in iPhone 14

[Chris_B]

@Purdy73   Was this an upgrade?
 is this a new sim ? 
Have you just joined EE ? 

[Purdy73]

Old sim new phone 

Sent from Yahoo Mail for iPhone

[Chris_B]

@Purdy73  so this sim was in your old device and was ok in that device?   Can you try that sim in that device now ?    

[Purdy73]

Not working in either phone now was sent a new sim also but message said use old sim 
Sent from Yahoo Mail for iPhone

[Chris_B]

@Purdy73  Can you try the new sim ? 

[Purdy73]

Nothing working 

Sent from Yahoo Mail for iPhone

[Captgeneralmark]

@Purdy73 

This may be a daft question, but have yountried flipping the sim over? It’s te easiest thing in the world to put the sim in upside down, since some phones have the contact side up, and others have contact side down.

[Brownn75]

It was a upgrade 

[Jon_K]

Hi @Brownn75 

Are you in the same situation with an iPhone 14?

Are you using your old SIM or the new one?

Jon