Signal and data bad all day and offices closed

[Joejoejoe1zz]

I'm in Lowestoft and since around 11.30am until now no internet on my data WiFi box.. phone signal bad and data check on mobile about 1 MPs if lucky... No update from EE once reported and offices closed... Not impressed as amount of services I pay for without communication of issue.. Anyone got any news Nr330rh and nr321ux in my caravan.. Lowestoft

[Joejoejoe1zz]

I'm in Lowestoft and since around 11.30am until now no internet on my data WiFi box.. phone signal bad and data check on mobile about 1 MPs if lucky... No update from EE once reported and offices closed... Not impressed as amount of services I pay for without communication of issue.. Anyone got any news Nr330rh and nr321ux in my caravan.. Lowestoft

[Joejoejoe1zz]

I haven't been able to watch no TV as I use my SIM card unlimited data WiFi box all day and night.. phone to contact anyone dead as signal down.. jumping off next doors WiFi.. no correspondence from EE . I have 2 5g masts very close to me.. any idea what's happening please

[bristolian · Accepted solution]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. All EE's sites carry combinations of 2G/4G/5G, but 4G as a bare minimum.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.