The EE Community

Port Forwarding 9311

Can anyone instruct me how to port forward this number 9311 on my router.It's for a CIS EV charger that I can not connect to.Thanks 

Invoice for a new handset

Hi, we just bought a SIM only handset from the EE online shop and when I tried to obtain an VAT invoice/receipt in order to reclaim the VAT through my company I was told that EE don't do them.I find this bizarre. If I bought it in a shop I would get ...

EE TV on Apple 4K with Now TV

As I say, I've just signed up to EETV and Broadband. I'm impressed so far with the EETV app on the Apple TV 4K. My only reservation is with the various Sky/NOW channels - when accessing them from EETV's Guide they simply bounce you out of EETV to the...

I have also had this recently. 14 March 2025. From what I can tell, it’s in Sweden? I do not understand this charge? I have just looked through 4 months previous statements and this charge is not mentioned so I will be emailing them to enquire. 

Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?

TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...

Interview call

New mast has signal but no connectivity

We generally have no phone signal whatsoever but where there was a 'just usable' signal that has now been swamped by a new mast (finally!) turned on.Only it seems to be putting out a carrier with no connectivity.So we are worse off than before it sta...

Call back

I spoke with a cs representative over 2 weeks ago and was told I'd get a call back in 2 weeks, would I be better ringing back myself?I had upgraded in Nov 24 and have had an issue getting a parcel to return my old device to get my discount on my line...

EE netflix not working

After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load,  download on 4g 28mbps ,  yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.T...