@Nebfer wrote:
How would I report the issue to EE?
By using the status checker as mentioned previously - https://ee.co.uk/help/mobile-coverage-checker > check service status > report a problem
There is nothing in a change of price-plan that would cause the symptoms you're describing, I'm confident that's a red herring.
I suspect there's nothing necessarily wrong with a specific radio site as such, but - in very simple terms - in the handover between them. I could explain in more detail, but ultimately I suspect this will require a fault ticket raising by CS into the radio network support area who are not customer facing. That, I fear, may be easier said than done.
CS will expect you to have tried the status tool first, and will likely want to run through many frustrating & basic checks first, they'll also probably pass you through several agents (may call themselves "tech" or "Level 2") - convincing a CS rep who has fault ticketing access, that you have symptoms worthy of a fault ticket being raised and getting an INC ref , is the end goal.
Timed examples of the problem happening (perhaps 3-4 examples over a 2-3 day period) will certainly make this easier.
