01-10-2023 03:58 AM
Same issue on my iPhone 13 mini. Displays a strong 4G signal to the network but just keeps loading and loading and loading and nothing happens until it times out. It happens so often that I’ve learnt the sequence it follows. If it loads for more than 3 seconds, then it’s the mobile data malfunctioning again. Hit aeroplane mode and reconnects to the network, again strong 4G signal, then most of the time it rectifies the problem and your able to load web pages and use apps, but it very often goes straight back to that dormant 4G connection a few minutes later. Tried everything, no joy. Given up on trying to solve it.
01-10-2023 07:28 AM
Good morning @Palocity.
Welcome to the community.
Do you have 5G available?
If yes, are you able to connect to this to see if it improves?
Is your handset running on the latest software?
Katie
21-11-2023 08:42 PM
Bit late just wanna add on here, I have two places where i have the same problem as @Palocity, one of them being work with 1000+ employees who've taken out contracts with other providers.
I'm on 5g and i have tried using just 4g. Still there same problem. Using a pixel 7a
21-11-2023 11:00 PM
I have seen instances where this turned out to be a phone fault.
22-11-2023 07:51 AM
Hi @Jose97
Are you able to change between 3G, 4G and 5G network modes to see if any work better there?
Chris
22-11-2023 08:46 AM
22-11-2023 10:46 AM
Hi @Jose97
Thanks for coming back to us.
Could you check the status of the network in your area, if you enter the postcode into our coverage checker and hit 'check status'?
This will show you if we have any problems reported in the area.
Leanne 🙂
22-11-2023 10:48 AM
22-11-2023 10:49 AM
Hi @Jose97
Did you select the 'check status' option and report the problems you are having if nothing is showing as reported?
Leanne.
22-11-2023 11:01 AM