No network

[gfg1]

I am having the same issue with you on my new EE sim. Surprise . . . .  Has your issue been solved?  

My mobile phone   is only functional inside my house through wifi calling. Outside my house, it shows 'SERVICE UNAVAILABLE'.

[Leanne_T]

Hi @gfg1 

Thanks for coming back to the community. 

Was the SIM card a replacement or for a new account? 

Leanne.

[gfg1]

Hi Leanne, 
I took the EE sim for a NEW account. 
My old sim was with O2 and was doing just fine. 
Thanks.
Gilbert

[bristolian]

So are you saying that you're a new customer to EE, and you are not getting indoor coverage at a particular location?

[gfg1]

I am not having service connection/ data connection OUTSIDE of my house. Inside my house, I can only connect through WiFi. Thanks.

[Northerner]

Hi @gfg1 

What device do you have and is data services active.

Thanks 

[gfg1]

My device is Sony Xperia. And yes, mobile Data is ON. Thanks

[Leanne_T]

Hi @gfg1 

Do you have EE showing in your mobile network settings? 

Are you able to try the SIM in another phone to see if you have signal? 

Leanne 🙂

[gfg1]

Yes the EE shows on my mobile network. It simply shows 'EE temporarily unavailable / Network Service Unavailable'. NO, I have not tried the EE sim on another phone. Thanks

[Leanne_T]

Thanks @gfg1 

In this case, please call us from any other phone on 07953 966 150 and the team will get this looked into for you. 

Leanne 🙂