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Re: No avaiable network

Astea7777
Investigator
Investigator

‎14-11-2022 07:08 PM

I got to my flat in SP10last night and still no service (voice or data). Checker recognises thete is a problem, but no details on what or how long to resolution. Subscribed for a text and email update, but nothing in last 21hrs. Awaiting a tech call. Also had an outage 2 weeks ago for 24hrs that was a mast fault; despite being told SP10 was within range of other masts and given a work round to connect, nothing worked until the mast was repaired. Overall, pretty poor service in communicating to customer terms.

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎14-11-2022 07:24 PM

You can use the "my places" feature on the coverage checker to get proactive updates on upto 5 locations of your choice.

If the website tool recognises there is a fault in your area, that's encouraging, and that will be rectified as soon as possible - in common with all faults.

WiFi-calling is a recommended mitigation for all indoor coverage issues, whatever their cause.

Astea7777
Investigator
Investigator
In response to bristolian

‎15-11-2022 07:55 AM

@bristolian wrote:

You can use the "my places" feature on the coverage checker to get proactive updates on upto 5 locations of your choice.

If the website tool recognises there is a fault in your area, that's encouraging, and that will be rectified as soon as possible - in common with all faults.

WiFi-calling is a recommended mitigation for all indoor coverage issues, whatever their cause.

WiFi calling is great and I use it at my home address due to poor EE coverage in my village. However, Andover is my work address and I am entirely reliant on (unlimited) mobile data. I work from my flat in the evenings to justify travelling home to my family on Mondays and Fridays. I will now have to stay in work late into the evening or adjust my travel plans until the issue is resolved.

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