Hello @Laurencarol3 ,
Welcome to the community,
If your phone is not working, you can ring them using another phone or go to an EE high street store with photo ID, such as passport or driving licence. If you do not have a phone, you would have to use someone else’s to phone EE.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
