Poor/unusable signal strength.

[R66BCH]

Hello,

I have just moved home, and the signal available is absolutely awful. i have tried raising an issue on the network checker several times and have also checked for service faults to no appropriate avail. the coverage checker suggests full coverage on all connections indoors and out bar 5g which is supposedly patchy indoors. we get 1 bar 4g at the best of times and even then, its rare that calls go through or web pages load.

what can be done about this? i understand people will suggest using wifi calling, but to be honest, we are paying near to 200 a month for contract phones with data we cant use half of the time! our wifi coverage has its limitations so wifi calling insnt always practical.

this isnt a device issue, we have 3 flagship phones in the house and none of them can get any reliable signal.

im utterly dissapointed in the service, i understand the coverage checker has limitations but to get it the polar opposite to the service quotation is laughable. and then the imaginary fixes just top it off.

anyone have any suggestions?

[bristolian]

Network expansion is complex, it's ongoing and network planners tend to have a pretty good idea of where improvements are needed - but where it's possible is subject to many external factors. There's nothing customers can directly do to influence this.

Within the myEE app, there is an option in the settings to "Share device location" which may be worth enabling. Otherwise, depending whether your phone is Android or iOS, there may be an option within the WiFi-calling menu to use "mobile-preferred" or "WiFi-preferred". Experimenting with this may be another mitigation worth trying.