05-10-2020 10:22 AM
I can't make any calls not even to EE to get some support - every time I try and call I get the message not registered on network. I've just transferred to EE and paid my first bill !! What can I do? I only have my mobile so have no way of contacting anyone without it? I'm working from home and live alone so not great !
Solved! See the answer below or view the solution in context.
05-10-2020 10:55 AM
Thanks so much, I've set up my Wifi calling now and it works 😊 I've also had a text from EE to say there is a problem in my area and they are hoping to fix it in the next hour.
05-10-2020 10:28 AM
Hi @jillyhoots
Is your phone displaying signal bars? If not - you can check for local area faults here - this site also includes facilities to get updates on known issues and report any suspected problems not yet listed.
Do you have WiFi at home? If you do - or indeed anytime you don't have mobile signal for whatever reason - you can use EE's EE's WiFi calling to call & text as normal.
05-10-2020 10:32 AM
Thanks I've just checked for faults and it says engineers are on site and upgrading the network, they expect good service in two hours so I guess that's causing the problem? I do have Wifi at home so how do I use EEs wifi calling ?
05-10-2020 10:48 AM
Click on the link I created in my previous post - or here
The help page will show you all the steps to use the service.
05-10-2020 10:55 AM
Thanks so much, I've set up my Wifi calling now and it works 😊 I've also had a text from EE to say there is a problem in my area and they are hoping to fix it in the next hour.
30-12-2020 02:58 PM
The problem is that the sim card is not activated
29-09-2022 10:21 PM
You would need to call EE.
24-01-2023 03:44 PM
None of this is any use. It happens all the time. I have to restart my phone (Galaxy A40) to fix it. Then it's ok. For while.... Very not happy.
24-01-2023 04:01 PM
Hi there @GrahamRounce
Thanks for coming here.
Are you able to try the SIM card in another phone to see if the same happens?
Speak soon 🙂
Leanne.