27-03-2024 12:22 PM
Samsung 21FE
Postcode CW11 4HU
Have tried SIM out /in, phone power down /up Flight Mode on/off and Network settings reset.
Solved! See the answer below or view the solution in context.
29-03-2024 07:39 AM
I eventually went to my local EE Store where, after an extensive trial and error elimination it turned out to be a faulty SIM1 tray. When the SIM was inserted into Tray 2 it resolved the issue.
27-03-2024 02:32 PM
Thanks for coming to the community.
Are you able to try the SIM card in another phone to see if an EE signal shows?
Speak soon.
Leanne.
27-03-2024 03:16 PM
Does the phone show coverage in other locations?
If yes - strong evidence of a network issue in the affected area. Use "Check service status" on https://ee.co.uk/help/mobile-coverage-checker
If no - good evidence of a phone problem.
29-03-2024 07:39 AM
I eventually went to my local EE Store where, after an extensive trial and error elimination it turned out to be a faulty SIM1 tray. When the SIM was inserted into Tray 2 it resolved the issue.