Not registered on network

[Cheshire_dan]

Samsung 21FE 

Postcode CW11 4HU

Have tried SIM out /in, phone power down /up Flight Mode on/off and Network settings reset. 

[Leanne_T]

Hi @Cheshire_dan 

Thanks for coming to the community. 

Are you able to try the SIM card in another phone to see if an EE signal shows? 

Speak soon. 

Leanne.

[bristolian]

Does the phone show coverage in other locations?

If yes - strong evidence of a network issue in the affected area. Use "Check service status" on https://ee.co.uk/help/mobile-coverage-checker 

If no - good evidence of a phone problem.

[Cheshire_dan · Accepted solution]

I eventually went to my local EE Store where, after an extensive trial and error elimination it turned out to be a faulty SIM1 tray. When the SIM was inserted into Tray 2 it resolved the issue.