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No service in TQ2 for 3 days

juwiho16
Investigator
Investigator
 
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

juwiho16
Investigator
Investigator

Thanks for the information but I have 2 step verification on some sites and rely on text to know when to collect medication. Neither seem to work with Wifi  calling. Tried all your recommendations without success.

 

bristolian
EE Community Star
EE Community Star

WiFi-calling supports sending & receiving text messages, I've been doing so all morning without any mobile coverage.

Are you using Apple or Android? The steps to enable WiFi-calling differ between the two. Are you able to make & receive calls using WiFi-calling? And if so, are you able to send text messages?