No service in Heysham

[Deb777]

Hi, I've not had any phone service for 12 hours and can't ring or text EE. Please, can anyone advise me what to do??

[Deb777]

Thank you Katie. Yes, I have wifi but don't know how to wifi call. I've tried adding EE 150 to my whatsapp, but it won't allow me to ring the number - apparently I have to invite them first. I have a Samsung Galaxy A5 (2017), please could you let me know how I can wifi call 150?

[djenson]

Open the green phone app,

using the 3 dots in the top right corner, open the options menu, and go to settings.

The options for wifi calling should be in there. 

[bristolian]

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@Deb777 wrote:

Thank you Katie. Yes, I have wifi but don't know how to wifi call. I've tried adding EE 150 to my whatsapp

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WiFi-calling is fundamentally different to apps such as WhatsApp & Messenger, in that you make & receive calls, send & receive text messages using your phone's normal dialler & messaging apps - just by using WiFi rather than the mobile network as the radio carrier. Thus you don't need mobile network coverage to use your phone entirely as normal - with no need for additional apps.

On Samsung Android phones, WiFi-calling can be toggled on/off within your phone's dialler settings as described in the post above this.

[Deb777]

Thank you, djenson, so very much! I've just activated that and can now make calls. Phew! You're a star! 🙂

[Deb777]

Thank you Bristolian, so very much! I really appreciate al your help and advice. I've now activated wifi calling on my phone and at least can contact EE to see what the problem is. You've been a star, thank you, so very much! 🙂