No Service

[JPW1996]

I upgraded to a sim only contract.

I bought a new unlocked iPhone 14 pro which came yesterday. I was told the SIM card would automatically be updated so I wouldn’t receive a new one. I put the sim in to the new phone but it keeps saying no service and I have no signal. I cannot receive or sent texts or calls, and cannot call 150 for help.

I tried getting an eSIM to replace it but it wanted to text me a PIN code which obviously I cannot receive. I have ordered a replacement physical SIM.

is there anything I can do though? I’ve tried going through the different settings on the phone but nothing seems to work.

thanks.

[Chris_B]

@JPW1996  You can not move to an eSim until you have a working sim as your number has to migrate from the sim to the esim.    

was this sim working ok in your old device?  Does it still work in that old device?    If it does where did you get this new iPhone from ? And can you try a known working sim in that device?  

[JPW1996]

Hi Chris

no the sim doesn’t work in my old phone either. Comes up with no bars and no service 

[Chris_B · Accepted solution]

@JPW1996   Sounds like EE might be sending you a new SIM card and have already moved your number to that new sim.  It shouldn’t work like that at all as it’s only an account change so a new sim isn’t required.    If you can get to an EE store you can request a replacement sim from there it’ll take a few hours to activate and if you do get a new sim through the post you can just bin it.  (break it first through)

[JPW1996]

I’ll try going to a store. 

thanks for your help.