28-03-2025 02:20 PM
I haven't been able to connect to any WIFI for some time now but NOW I haven't even got 4 or 5G on the phone. I only have SOS available. What is the reason for this when I have unlimited data on my account?
Solved! See the answer below or view the solution in context.
28-03-2025 02:33 PM
If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. Check whether EE is listed on a manual network search
Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.
28-03-2025 02:33 PM
If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. Check whether EE is listed on a manual network search
Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.
28-03-2025 02:45 PM
Hi @ebirtles40
Thanks