No 4 Or 5G on my phone. SOS only

[ebirtles40]

I haven't been able to connect to any WIFI for some time now but NOW I haven't even got 4 or 5G on the phone. I only have SOS available. What is the reason for this when I have unlimited data on my account? 

[bristolian · Accepted solution]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. Check whether EE is listed on a manual network search

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Northerner]

Hi @ebirtles40 

1. Are you on PAYG or pay monthly contract.
2. Are you in the UK. 
3. What device do you have and where and when was it purchased.

Thanks