5g

[Clairec2025]

Hi have a sim only subscription and haven't had 5g since I've had it in my phone. Is 5g not including with these sims it not clear anywhere

[Fatboy71]

Some things that can stop you getting 5G. 

1: You need to be in an area than has 5G coverage. You can use the coverage checker I have provided below, and enter your postcode into it to see if it has 5G coverage. 

2:  If it's a really old sim only plan, as I am not sure how old yours is. I'm on a 2017/2018 sim only plan and that one doesn't provide 5G access. 

https://ee.co.uk/help/mobile-coverage-checker 

[Chris_B]

@Clairec2025   

Is your device a 5G device?  
What phone is it ?  

You say sim only subscription but is that a sim only contract or pay as you go as these are not the same ?     If you text BALANCE to 150 what’s the reply message?  

5G isn’t available to PAYG at present.