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I just wanted to send a picture on WhatsApp.

Crompton33119
Investigator
Investigator

‎28-03-2025 05:51 PM - last edited on ‎29-03-2025 10:35 AM by EE Community Moderator

Well I am in Westfield shopping centre Stratford.

I just wanted to send a picture on WhatsApp.

It's not a big picture 1.8mb in size.

So far 2 minutes on 4 bar 5G and still not sent.

As for standard web pages, forget it.

Go into a shop, hop on their WiFi, bingo picture sent immediately and full internet.

So is it my phone or network???????

3 REPLIES 3
Crompton33119
Investigator
Investigator

‎28-03-2025 05:57 PM

I was stopping in Norfolk.

Phone showing 2/4 bars of 5G.

Could not get internet, WhatsApp, Google maps to work.

Contacted EE they suggested to tun off 5G

There is a key press sequence to disable 5G.

Phone went back to 4G, woosh.

EE said 5G signal being received but signal so bad phone could not cope. Where as 4G woosh.

And 3G wish it was still available 

0 Helpful
Itsmearron
Investigator
Investigator

‎28-03-2025 07:12 PM

It's the poor network mate, EE will blame everything they can, rather than investigating or admitt that their service is below par and very poor, according to EE it's always the device that is at fault, never their network. Even when 3 phones all have the exact same issues in the same spots. My 4G and 5G is near unusable when I am out around my local town.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎29-03-2025 08:55 AM

Posts combined.

There's an internal system at Westfield Stratford which certainly carries multiple high-band 4G layers.

3G is a legacy technology, and has major drawbacks compared with 4G & 5G RAT - the spectrum is much better re-used.

0 Helpful