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New iPhone 14 poor signal calls dropping out

Cb361
Investigator
Investigator

I have just purchased a new iPhone (14) - now very poor signal, audio and calls dropping out, this never happened with my older iPhones. I have checked signal in area and ee tell me all is fine, what should I do? I have used the old sim from my old phone which it says is compatible with my new phone - could this be the issue? Really welcome advice as the new phone is almost unusable. The issue only seems to happen when I am at home though and intermittently. Sometimes, a call is fine fir 20 minutes then cuts out as if signal drops. Please help!

11 REPLIES 11

Oh yes, of course! Thanks James. I will try this tonight when I get home.

Thank you

James_B
EE Community Manager
EE Community Manager

No problem @Cb361 🙂

Please let us know how you get on.

James