Touring New Zealand. Data roaming set up

[TouringNZ]

Arrived in NZ having g followed EE guidelines regarding data roaming. Receive text to buy 1 or 7 day data package but blocked with error message: you're currently blocked from buying additional data. You need to speak to the account holder. I am the account holder! This is the 3rd week in a row I have had thus issue and now can't speak to an advisor as signal keeps dropping out after waiting in call que. Despite this being the third week in a row nothing has changed.

[Chris_B]

@TouringNZ  You set up your EE account with you as a user not the account holder.  You need to change your user status and that’s done via your online EE account. 

If you're the account holder, you can switch from user to bill payer in My EE. Just go to Account settings > Manage numbers.

[Matt_124]

If you access your EE App and go to Profile in the top right followed by Settings > Settings and Permissions, you should have a toggle for "Buy more data". Ensure your number is selected and this is switched on as otherwise it blocks pass purchases on the account.

It should look something like this above. (Image may need to be approved before you can see it, but try the steps I've detailed above, it is just a visual representation of what you should see)

If this setting looks correct on your end then you may need to get in touch with EE Customer Services on Skype (for free if you have a WiFi Connection available to you) with the freephone number +44 800 079 8586 and see if they can see anything on your account that is blocking pass purchases.

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.